Terms and Conditions
Customer Responsibilities and Acknowledgments
By placing an order you represent and warrant that you own all rights to any text, pictures, drawings or other submissions for reproduction and that none of them violate anyone else’s rights. Further, you acknowledge that you have the legal right to include them in your order and you agree to hold Enduring Images harmless from any liability as a result of using them for any of the products we produce to fill your order.
You consent to receive electronic communications from us if it is addressed to the e-mail address associated with your account. You acknowledge and agree that any communication via e-mail or by postings on this website satisfies any legal requirement that such communications be made in writing.
Indemnification
Customer, to the extent permitted by law, shall indemnify, defend and hold Seller, its Affiliated Companies, and all of their directors, officers, employees, agents and representatives harmless from and against all claims, liabilities, damages, losses or expenses to the extent arising out of any negligence, willful misconduct, breach of contract or violation of law for which the Customer, its employees, agents, subcontractors, or assigns is at fault with respect to the work hereunder including any Intellectual Property, Patent, Copyright and Trademark law.
Cancellation Policy
An order may be canceled up to 24 hours after the order has been placed. Within this period you may cancel your order by providing us with emailed notice of cancellation. After 24 hours, due to the custom nature of the product, no cancellations are allowed. Customer will be sent an email indicating receipt of a timely cancellation request and any other pertinent information pertaining to any properly canceled orders.
Return Policy
All of our products are custom made to order. Therefore, we do not offer refunds nor can any products be returned for a different style or layout or error in ordering. If there are any mistakes on our part, your sole and exclusive remedy shall be a refund of the amount paid or, at our option, we will manufacture and ship a replacement at no additional charge to you.
Product Display/Color
Enduring Images does not guarantee perfect color match. We print CMYK ceramic chemistry that is then fired above 1500 degrees Fahrenheit. There are some color limitations. Although we can’t guarantee color match, we believe you will find our products to be beautiful and very close to the original colors. If exact match is necessary, digital ceramic printing may not be your best option. For a small compromise in color perfection, you will receive a beautiful, kiln fired ceramic product that is commercially durable; it will not fade (indoors or out) and is much more scratch resistant than most other products.
Paying For Your Order
Currently, we accept payment by check, Visa® and MasterCard® and may have on-line payment which is more secure than either credit cards or check. Generally, we require a 50% down payment to confirm your order with final payment due prior to shipping. Shipping charges will be charged in the final payment when exact amount can be determined by weight/ dimensions of your package. All goods remain the property of the Company until paid for in full.
Sales Tax Policy
We collect and remit sales tax as required by law. If you are a tax-exempt entity, you may take advantage of tax exempt status for applicable purchases. Please contact us for assistance with tax-exempt transactions.
Marketing
We retain the right to use the project and images of the project as deemed fit for promotional and marketing purposes.